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Booking
Conditions
We know that your holiday is very important to you. It is also very important
to us since we want you to enjoy it and continue to trust your holiday
arrangements to us in years to come. We also care about our reputation
and want to be sure that you understand your commitment when signing the
booking form. Please therefore, spend a few minutes reading the booking
conditions below, since they also detail our obligation to you once you
have signed the booking form.
Conditions of Use: Golf Vouchers - bottom of page
1. The Company
All bookings are made with Scotland for Golf. By accepting the itinerary
you are agreeing to the conditions detailed on this page as well as the
general information detailed in the brochure.
2. The Booking Form and Fee
A deposit of 33% must accompany your accepted itinerary form (Full payment
is required if arrival date is 120 days or less) This payment is your
commitment for reservations to be made. (If we are unable to confirm your
booking we will, of course, refund)
We will then send you a receipt along with a final invoice confirming
the details of your booking showing outstanding balance. Please note you
are responsible for checking all details e.g. dates, hotel etc. on your
confirmation of booking are correct. Any error should be notified to Scotland
for Golf within 10 days of receiving your confirmation of booking, after
which Scotland for Golf Booking conditions apply.
3. When to Pay Balances
Full payment due 6 weeks (42 days) prior to arrival. Payment may be made
by Cheque, bank transfer or credit card. (Any credit card payment will
carry a surcharge of 2.50%) These dates are detailed on booking confirmation
form. No reminder will be sent. If you are booking less than 8 weeks before
date of arrival, then it is necessary to pay the full amount on receipt
of confirmation. If for and reason the balance is not received by the
due date then we reserve the right to cancel your booking and make a cancellation
charge as defined in the next section.
4. If you cancel your holiday
Cancellation is only effective when received in our office in writing
from the person who made the booking. In order to cover our expenditure
we charge a cancellation fee according to the scale shown below.
Period before scheduled arrival:
More than 120 days – deposit only
120 – 91 days – 25% of holiday
90 – 61 days – 50% of holiday
60 – 31 days – 75% of holiday
Under 30 days – 100% of holiday
NB if you check your Insurance Cover you may be able to claim a refund
of the cancellation fee if the reason for the cancellation falls within
the terms of the policy.
5. If we cancel your holiday
We will not cancel your holiday except for circumstances outside our control
such as war or threat of war, riot, industrial dispute, natural disaster
fire or adverse weather conditions. In the unlikely event of us having
to cancel your holiday for reasons other than those detailed above, we
will offer an alternate holiday of similar standard or a full refund of
all monies already paid by you.
6. If you change you’re booking
If you wish to change any details of your booking we will always do our
best to help. We will however make an alteration charge of £25 per
person.
7.If we change your booking
It is unlikely that we will have to make changes to your holiday booking
details but arrangements are made many months in advance and changes sometime
become necessary. Usually any change is made as a result of us becoming
dissatisfied with the service provided by a supplier such as a hotel or
condition of a golf course and thus the change is made to maintain the
quality of holiday at the best possible level.
8.Our Responsibility for your Holiday
We accept responsibility for the standard of the holiday we provide and
for all there component parts. We also undertake to maintain such standards
in a manner commensurate to the cost of the holiday. We accept responsibility
for the acts and omissions of our employees (which expression shall be
limited to mean the supplier or services which we have contracted to provide
to you.)
These assurances are subject to the following qualifications:
i.That in the event of death, bodily injury or illness, our responsibilities
are limited to those set out in paragraph 10.
ii. When you travel with a coach carrier their Conditions of carriage
apply, some of which limit or exclude liability and all
of which are subject to and controlled by various International conventions.
iii.We are unable to accept responsibility for loss or expense caused
by abnormal events during your holiday which are outside our control.
By this we mean such circumstance as (but not limited to) adverse weather
conditions, traffic congestion strikes, civil commotion, road traffic
diversions, war or threat of war, industrial disputes, terrorist activity
and disaster.
9.Responsible For Injury OR illness
We have taken all reasonable and proper care to ensure that suppliers
such as Hotels and coach company etc are efficient and reputable concerns
and they comply with the local and national laws of the country in which
they provide services. If you or any member of your party suffer death,
bodily injury or illness arising from negligence of our suppliers (which
expression shall be limited to mean the suppliers of service which we
have contracted to provide you shall also expressly exclude coach carriers
in respect of which you see below) there sub contractors.
10.Scottish Law
Any claim under this agreement shall be within the exclusive jurisdiction
of the Scottish Courts.
11.Insurance
We do not offer any form of Insurance cover for your holiday. You are
required to make your own arrangements for travel, medical etc independently.
12. If you have a complaint
In the unlikely event that you feel dissatisfaction with any aspect of
your holiday arrangements we ask you to bring this to the attention of
our representative at the time so that the matter can be dealt with right
away. If the matter cannot be put right on the spot please put your comments
in writing, to be received by Scotland for Golf no later than 28 days
after your holiday return date, quoting your tour and customer reference
number. Any complaint concerned with the arrangements for your holiday
will be dealt with carefully by our staff. Disputes arising out of, or
in connection with this contract which cannot be amicably settled, may
(if the customer so wishes) be refereed to an arbitration and is administered
quite independently. The scheme provides for a simple and inexpensive
method of arbitration on documents alone with restricted liability. It
does not apply to claims, which are solely, or mainly in respect of physical
injury or the consequences of such injury or illness.
Conditions of Use - Golf Gift Vouchers
1. The voucher is only redeemable with Scotland for Golf (SFG)
2. The voucher is only valid on or until date printed on voucher
3. The voucher validity date cannot be extended or changed
Reservations taken according to availability
At busy times we may offer dates as much as 30 days over validity of voucher
4. The Voucher is not redeemable for cash
5. No refunds given for failure to use voucher on or within date specified
VOUCHER EXTENSION REQUEST: ACCIDENT - ILLNESS - UNFIT: Medical Certificate Required
a. Vouchers are transferable if recipient is unable to use
b. Maximum Extension 3 months on production of medical certificate - 15% charge
c. Business Commitments: 30 Day Maximum Extension £50
6.Old Course Vouchers are for ballot times if unsuccessful we will offer New/Jub Course
The St Andrews Links have a daily lottery system in which we enter your name. We will inform you the evening before play of the result and make final arrangements.
Golfer playing the Old Course must have a valid Handicap Certificate (Men 24 Ladies 36) If you have received a voucher and do not meet these requirements we will offer you an alternative course for you golf experience.
7. Cancellation / No Show of a Reservation
If you have made a reservation and can no longer attend on agreed date a cancellation fee of £10 is payable to keep voucher valid. If you fail to attend voucher is deemed as invalid.
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